Return Form

LR Number *

The Lumen Resources store order number from which you are returning items, eg. “LR-0123”. If you need to submit returns against multiple store orders, please submit a separate return form for each order.

Your PO Number

Reason for your return *

If you need to return multiple items from the order under different reasons, please submit a separate return form for each return reason. If you are returning damaged or defective items and require replacements, please submit a new order for the replacement gear so we can ship it to you as soon as possible. A credit will be issued for the returned gear when we have confirmed it is faulty. Please only choose “Other” if the alternative options do not satisfy the reason for your return.

Please Select Damaged/Defective Incorrect product received Change of mind/No longer required Other

Description of issue

Please provide a brief description of what caused you to return this gear.

Was there a Support Ticket number?

Ticket number eg. “91335600” or full link to the ticket. Ignore if none.

I acknowledge that there may be a restocking fee of up to 25% of the price of the returned item(s) *

When items returned as damaged or defective are determined to be fully functional and fit for purpose, we may issue a refund as a “change of mind”, which may incur a restocking fee of up to 25% of the price of the items, depending on the condition in which they were returned.

Items that are returned as damaged or defective which are proven to have been damaged by mishandling or installation error (such as having wired 240v to a DALI input) may not be eligible to receive a refund of any kind, at the discretion of Lumen Resources.

Are you returning ALL items from your order? *

If you’re returning only part of your order, please fill the below.
If you’re returning all of your order – please scroll to the bottom and finish by submitting this form.

Please Select Yes No, only some items