Support Built Into Everything We Do
In an industry where product support is often an afterthought, we’ve made it our foundation.
When we started Lumen Resources, we asked ourselves what truly mattered. The answer was clear: support. Not just fast replies, but real answers from people who understand lighting control.
Support isn’t a side service here. It’s built into everything we do.
We Can Help With
Design checks
Troubleshooting
Product questions
Commissioning help
System optimisation
Led by Industry Experience
Our Head of Customer Success, Darren Mullighan, brings more than 16 years of hands-on experience with lighting control systems across a wide range of projects and technologies.
He leads our support with real-world knowledge and a strong focus on solving problems efficiently. When customers reach out, they’re speaking with someone who understands both the technical details and the realities of working on site.
Knowledge Base
Before lodging a support ticket, you may find the answer in our Help Desk Knowledge Base.
These articles are based on real support cases and cover common installation issues, configuration questions, and troubleshooting steps.
Browse articles here:
Visit HelpdeskHow to Get Support
Existing Customer
If you’re a Lumen Resources customer, the best way to get help is to fill out our support form so our team can review the details and respond quickly.
Not a Customer?
We also offer paid support for non-customers. Whether you’re managing a legacy system, troubleshooting an issue, or need expert advice quickly, we’ll do our best to assist.
Returns
You can find our full returns policy in our Terms of Trade.
If you would like to return an item, please fill out our returns form below.
Start a Return